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Download the NHS App to request repeat prescriptions or view test result

Use eConsult to seek medical or administrative help for you or your child

Download the NHS App

econsult logo

For more information about eConsult – please click here

If you are already registered for online services you can continue to use this to request repeat prescriptions

Repeat prescriptions via online services

We are making changes to eConsult

In March 2020, we implemented an “eConsult First” model in response to the COVID19 pandemic to help us manage increased demand for our services effectively and efficiently.

Patients are now asked to use eConsult where possible for all urgent and routine requests, including appointments and administrative queries. eConsults can be submitted at any time of day, for all patients, including children over 6 months.

This change is providing a faster and more responsive service for the majority of patients. All eConsults are clinically assessed on receipt by a GP and patients are advised by text message or phone call, or directed to the most appropriate clinician or care pathway, for treatment or advice. If an appointment is needed, patients will be contacted and appointments are allocated on the basis of clinical need rather than patient request.

Living Well Partnership is now one of the highest users of eConsult nationally, processing around 2,500 eConsults per week.

eConsult response times

The eConsult platform advises patients that the practice will respond to their eConsult within 48 hours. We have chosen to accelerate our response times so that eConsults submitted before 3:30pm have received a same day response.

Due to a sustained increase in demand and to ensure we can continue to provide an efficient service, our same day response time is changing to 2:30pm from 25th January 2021. 

If you submit your eConsult by 2:30pm Monday to Friday we will respond the same day. If it is submitted after 2:30pm Monday to Friday, we will respond the next working day.

Patients who are unable to use online services are welcome to telephone the practice and a member of our reception team will complete an eConsult for you on your behalf. We have recently made changes to the way we answer our calls which is helping to us to achieve our goal of answering all calls within 10 minutes.

For urgent queries after 2:30pm or for children under the age of 6 months, please continue to call us.

What is eConsult

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. The benefits to our patients are:

  • Available from our website 24/7 (except bank holidays)
  • No need to call us
  • Complete a questionnaire with your query, even attach photos if required (please don’t send photos of intimate areas).
  • Reviewed by a GP first who will direct your query to the most appropriate member of the team, be that a GP with specialist interest, nurse, ANP or a member of the admin teams.
  • Safe and secure online platform approved for us by the NHS. More information on how they keep your information secure is available here -

COVID-19 Vaccine

For queries about the COVID-19 vaccine, please await correspondence from us. We will contact you to arrange your vaccination when you become eligible to receive one. If you are a healthcare professional, please send us an Admin eConsult detailing your occupation and employer and we will add you to our waiting list.


Why not download the NHS App to:

  • get advice about COVID19
  • order repeat prescriptions
  • book appointments 
  • get health advice 
  • view your medical record 
  • register your organ donation decision 
  • find out how the NHS uses your data 

For more information about the NHS App, please see this link -

Update to Services in response to COVID19 

 Please refer to the Gov.UK website for up to date information regarding COVID-19. Available here 

For more information about Living Well Partnership services during the COVID19 Pandemic please click here


COVID19 Vaccines (19/2/21)

We are pleased to inform you that 93% of our over 70’s has now received their first COVID19 vaccine.

If you are over the age of 70 and have not yet had contact from the surgery regarding your COVID Vaccine, please call us. The easiest way to do this is via eConsult and a member of the team will contact you to arrange an appointment. This may not be at your usual GP Surgery. If you are unable to use eConsult please call and our teams will be happy to help.

You can still visit the surgery for your vaccination, even if you have received a letter to attend a mass vaccination site in Southampton.

You can check and confirm your COVID-19 vaccination status via the NHS App. Vaccination cards will be given out at your second appointment. If you did not receive yours it can be collected from reception. Please wait for lockdown restrictions to be eased before collecting.

As part of the roll out of the COVID Vaccination Programme, we will be holding clinics next week:
Tuesday 23rd February 2020 – St Luke’s Surgery, Hedge End, SO30 2US
Friday 26th February 2020 – Ladies Walk Surgery, Thornhill Park Road, SO18 5TS
Saturday 27th February 2020 – Ladies Walk Surgery, Thornhill Park Road, SO18 5TS

Eligible patients will be contacted to invite them to attend one of these clinics, please help to keep our phone lines free by waiting for us to contact you.

Please be aware that the car park at Ladies Walk Surgery will be closed on Thursday 25th February and Friday 26th February to enable us to prepare for the clinics.

Appointments that have been booked at St Luke’s Surgery on Tuesday 23rd February and Ladies Walk on Friday 26th February will be moved to Botley Surgery, Bitterne Park Surgery or Harefield Surgery. We will contact you if your appointment has been affected.

The information available from the Government about COVID19 vaccinations is changing regularly. Please help to keep our phones lines free by checking our website for updates rather than calling the practice.   


There are strict national criteria about the order in which we vaccinate vulnerable groups. We will contact the next cohort of eligible patients via letter and text message with guidance regarding vaccination. At the moment we do not have any choice about our vaccine delivery dates, as soon as we have confirmation about the next delivery we will send out further invites. Please note that exclusion criteria can change at any time. We remain very grateful for the continued support and good wishes from our patients. 


If you have missed your first invitation please don’t worry you will be invited again. There is a special programme of mobile vaccinators for housebound patients and we will be in touch shortly with details. We remain very grateful for your continued support.

If you are a healthcare worker, please send us an eConsult detailing your occupation and employer so we can invite you for a vaccine at the appropriate time. 

 For more information, please see our FAQ’s available here - Covid-19 Vaccination FAQ ed.4

 Public Health England have produced a Guide for Adults, which contains further useful information -  PHE Covid Guide for Adults

More information about what to expect after your vaccine is available here - What to expect after your COVID19 vaccine

Face Coverings 

In line with Government Guidelines, we are asking that all patients visiting the practice wear a face covering. A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers. More information on face coverings is available here.

Electronic Repeat Dispensing 

We are introducing Electronic Repeat Dispensing (eRD) at the Living Well Partnership to enable patients, who in the last 6 months have not had a hospital admission and have been taking regular medicines that haven’t changed, to obtain up to a one year supply of medicines direct from their chosen pharmacy at 28 or 56 day intervals. This saves patient time not having to order at the surgery every 28 or 56 days, doctor time and ensures that your pharmacy can have your medicines ready to collect. Please read the Patient Information Leaflet and sign up for this service via eConsult. We will inform you when this is set up or explain why you may not be currently suitable for this service.

More information is available in the Patient Information Leaflet, available here eRD Patient Information Leaflet

Phone Lines

We are still receiving a high number of calls to our surgery. Our reception teams will encourage you to submit an eConsult as this is the best way to get through to us.  Our reception teams have been asked by the GPs and management team to ask why you want to be seen so they can direct you to the most appropriate care. All eConsults are triaged by a member of our clinical team in order to ensure your query or condition is managed appropriately. Our reception teams are bound by confidentiality rules and any information given by you is treated as strictly confidential. Please note, all calls are recorded for monitoring and training purposes. 

We have temporarily suspended the ability to book appointments online so we can appropriately screen patients before their appointment.  

Making Every Contact Count  

 Living Well Partnership is working with Southampton City Council on a project called “Making Every Contact Count.” Making every contact count (MECC) is an approach to behaviour change that utilises the millions of day to day interactions that organisations and people have with others,  to encourage changes in behaviour that have a positive effect on the health and wellbeing of individuals, communities and populations. 

 As part of this project, we will be focusing on one public health campaign per month. Our campaign for January 2021 is Drink Aware. A reduction in alcohol consumption is one of the keys to healthy living. This means that staff may ask you questions about your drinking habits and how isolation and lockdown has impacted on this.  

 If you have concerns about your drinking and would like support, please visit the Drink Aware website for more information. The website can be found here - Drinkaware Home | Drinkaware  

So Linked Logo

SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.


SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:

Practical needs – helping people get food and prescriptions if they are self-isolating

Emotional needs – linking people with emotional support during isolation


You can keep updated with the available support and resources via the SO:Linked webpage -

Web: E: Tel: 023 8021 6050

Southampton Community Hub 

 Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here or by calling 023 8083 4800.


Register with us!   

We are still taking registrations for new patients at all our surgeries.

Please download a registration form from here and attach to an eConsult. Alternatively, you can put the form in the post box at any of our surgeries.  


Requesting an Appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are directed to the most appropriate healthcare professional and that our resources and appointments are used most effectively. We are running an eConsult triage system and you will be encouraged to submit an eConsult, using the links above.

If you do not have internet access, our receptionists can help submit one on your behalf.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them. All our staff are regularly trained in patient confidentiality.



 Maternity Self-Referral  

If you are more than 5 weeks pregnant you can refer yourself to maternity services at the hospital


You will need to know your NHS number so please submit an eConsult by selecting "I want Administrative Help" above 


Use this link here to make your referral


Is My Prescription Ready? Use the EPS Service!

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.

How to request your prescriptions

    • Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
    • If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
    • Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. You must be aged over 13 to use the app. More information is available here

Join our team

We are recruiting! For more information please Click Here to see our current vacancies.

(Site updated 19/02/2021)

Contact Details

Ladies Walk Practice

Contact Telephone

023 8046 2492

Midanbury Surgery

Contact Telephone

023 8046 2492
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